This Refund & Cancellation Policy applies to all payments made on the REXU platform for QR code activation and related services.
1. Nature of Service
REXU QR code activation is a one-time digital service. Once your QR code is activated:
- A unique emergency QR token is generated and permanently linked to your profile
- A QR code image is generated and stored for your use
- Your public emergency page becomes live and accessible
Since this is a digital service that is delivered instantly upon payment, the activation cannot be "returned" in the traditional sense.
2. Refund Eligibility
2.1 Eligible for Refund
- Payment charged but activation failed: If your payment was successfully processed but the QR code was not activated due to a technical error on our end, you are entitled to a full refund.
- Duplicate payment: If you were charged more than once for the same activation, the duplicate amount will be refunded in full.
- Incorrect amount charged: If you were charged an amount different from what was displayed at the time of payment, the difference (or full amount) will be refunded.
2.2 Not Eligible for Refund
- Successful activation: Once a QR code is successfully generated and your emergency page is live, the activation fee is non-refundable.
- Change of mind: We do not offer refunds for change of mind after successful activation.
- Incorrect profile data: You can update your emergency profile at any time. Providing incorrect data does not qualify for a refund.
3. Commercial / Fleet Accounts (B2B)
For commercial accounts that activate multiple vehicle QR codes, the same refund rules apply per activation. Bulk activations are treated as individual transactions — each vehicle QR activation is subject to its own refund eligibility. If a fleet owner deactivates a vehicle, the QR is disabled but the activation fee is non-refundable.
4. Free Activations
If you received a free activation (promotional offer), no payment was made and therefore no refund applies. Your QR code remains functional regardless.
5. How to Request a Refund
- Email us at support@rexu.app with the subject line "Refund Request".
- Include your registered email address, mobile number, and a description of the issue.
- If available, attach a screenshot of the payment confirmation or transaction ID.
6. Refund Processing
- Refund requests are reviewed within 2 business days.
- Approved refunds are processed to the original payment method (bank account, UPI, or card) within 5–7 business days.
- Razorpay/Stripe processing times may add 2–3 additional business days depending on your bank.
7. Cancellation
- Before activation: If you have not yet activated your QR code, there is nothing to cancel — no payment is taken until activation.
- Account deletion: You may request account deletion at any time. This will deactivate your QR code and remove your emergency profile. Account deletion after activation does not qualify for a refund.
8. Contact
For refund or cancellation queries: